ODL 305:  Communication Strategies for Cross-Cultural Care

Please make sure to check with your own state board to ensure the transferability of CE credit for an asynchronous course. Some state boards may place restrictions regarding the modality of training required for ethics credits to be awarded. If this training indicates ethics credits are available, please verify that your state allows them to be earned through an on-demand course format.

1 CREDIT HOUR APPROVED FOR:

Social Workers
ASWB ACE – 1 Ethics CEs Credit
New York State Education Department’s State Board for Social Work – 1 Contact Hour
Psychologists
APA – 1 CE CreditCounselors- 1 Ethics Hour or 1 Contact Hour*
NBCC ACEP – 1 Contact Hour
New York State Education Department’s State Board for Mental Health Practitioners – 1 Contact Hour
Substance Abuse Counselors
NAADAC – 1 Contact Hour
Nurses
California Board of Registered Nursing –1 Contact Hour
Case Managers
CCMC – 1 Ethics Hour

* Some states do not require/accept ethics hours for counselors, for those cases contact hours will be awarded.

Created on: 10/11/2024 Revised on: 06/30/25

Target Audience:

This course is targeted for social workers, psychologists, counselors, nurses and case managers.

Counselor Skill Groups:

1. Clinical Intake and Screening

Overview:

“Communication Strategies for Cross-Cultural Care” by Shanice Rice, MSW, LCSW, explores effective communication strategies for bridging cultural and language barriers in eldercare settings. It emphasizes the importance of cultural competence, the role of non-verbal communication, and the use of interpreter services to ensure culturally sensitive interactions with seniors and their families. The presentation highlights practical tips, such as building rapport through respect and empathy, recognizing implicit biases, and addressing generational and cultural differences in caregiving. Additionally, it references ethical guidelines for social workers, providing a foundation for offering culturally informed services that empower marginalized groups​.

Course Objectives:

By the end of the session, the participant will be able to:

1. Identify and apply effective communication techniques, including non-verbal cues and interpreter services, to bridge cultural and language barriers when interacting with seniors and their families.

2. Recognize and manage implicit biases to promote culturally sensitive care, while respecting diverse cultural beliefs, values, and traditions in eldercare settings.

3. Apply strategies for building trust and rapport with older adults from diverse backgrounds by fostering respect, empathy, and active listening during care interactions​.

Presenters:

Shanice Rice, MSW, LCSW

Shanice Rice, MSW, LCSW, is a Licensed Clinical Social Worker in Georgia. She has over 15 years’ experience in the fields of psychology, social work and mental health. Shanice obtained her master’s degree in social work in 2013 from Valdosta State University with clinical concentrations in psychopathology and mental health. She was awarded a graduate assistantship during this time where she researched and assisted twice exceptional learners; children who are highly gifted in areas like math/science who also have learning challenges to include ADHD, dyslexia or autism. Shanice has a fervency to serve others, beginning her experience as an investigator with Georgia’s Division of Children and Family Services where she served as an advocate for vulnerable populations. Shanice has worked as a forensic social worker within Georgia Regional State Psychiatric Hospital, assessing the competency of individuals to stand trial. Her passion for leadership was realized during her time as program manager and community liaison within DeKalb Community Service Board where she excelled, leading and inspiring her team to exceed the standard. Shanice also has management and leadership experience within the Veterans Administration where she has provided clinical interventions and oversight to Atlanta’s homeless population. Shanice is a breast cancer survivor and has been able to utilize this experience to empower others through her role as a professional in oncology social work and healthcare. Shanice began her private practice, Forward Faith Counseling and Wellness in 2020, where she has been able to provide therapeutic services that target individuals struggling with depression, anxiety, grief, trauma, codependency, as well as men and women’s issues. Shanice is dedicated to growth and development and hopes to continue her impact through teaching, training, and consulting.