Navigating Difficult Dialogues: Tools for Effective Communication in the Workplace

CEU Creations presents:
Navigating Difficult Dialogues: Tools for Effective Communication in the Workplace

FEATURING:

• Cultural Competence CE credits available
• Strategies to maintain professionalism and self-regulation in emotionally charged discussions

EVENT INFO:

Saturday, June 21, 2025
8:45 a.m. – 9:00 a.m. Eastern time: Log In / Virtual Networking
9:00 a.m. – 3:00 p.m. Eastern time: Presentation – see event flyer for detailed agenda

COST:

Early Bird Registration: $74.99
After June 7th, registration is $99.99
Unlimited CE Bundle Member – Free

CONTINUING EDUCATION CREDITS:

Social Workers
ASWB ACE – 5 Cultural Competence CE credits
New York State Education Department’s State Board for Social Work – 5 contact hours
Psychologists
APA – 5 CE credits
Counselors
NBCC ACEP – 5 contact hours
NY State Education Department’s State Board for Mental Health Practitioners – 5 contact hours
Nurses
California Board of Registered Nursing – 5 Contact Hours
Substance Abuse Counselors
NAADAC – 5 Contact hours
Case Managers
CCMC – 5 Contact Hours

Attendance or applied credit certificate available for other credentials.
Please make sure to check with your own state board to ensure the transferability of CE credits.

Target Audience: Social workers, psychologists, counselors, nurses, and case managers

Counseling Skill Group:
8. Legal, Ethical and Professional Development

OVERVIEW:

This training is designed to equip social workers, counselors, nurses, and case managers with the skills and strategies needed to navigate challenging conversations in professional settings. Whether addressing sensitive topics with clients, providing feedback to colleagues, or managing conflicts with supervisors, participants will learn evidence-based techniques to enhance communication, reduce misunderstandings, and foster collaborative solutions. The training emphasizes empathy, self-awareness, and cultural competence while maintaining professionalism and ethical integrity.

OBJECTIVES:

By attending our workshop, you will be able to:

• Identify common barriers to effective communication in challenging workplace conversations and strategies to overcome them.
• Demonstrate active listening and empathy skills to build rapport and understanding during difficult dialogues.
• Apply conflict resolution frameworks to address and manage disagreements constructively with colleagues, clients, and supervisors.
• Develop approaches to maintain self-regulation and professionalism when handling emotionally charged or high-stakes discussions.
• Evaluate how cultural competence and ethical considerations influence communication dynamics and outcomes in diverse workplace interactions.

AGENDA (all times are Eastern):

8:45-9:00 Log In and Networking
9:00-12:00 Presentation (including a 10-minute break)
12:00-12:40 Lunch
12:40-3:00 Presentation (including a 10-minute break)

PRESENTER BIO:

Jean Ferguson Ruffin, JD, EdD
Assistant Professor in the Department of Leadership, Research, and School Improvement at the University of West Georgia in Carrollton, Georgia

Dr. Jean Ferguson Ruffin is an Assistant Professor in the Department of Leadership, Research, and School Improvement at the University of West Georgia in Carrollton, Georgia. She teaches graduate courses in educational leadership, specializing in school law and ethics, educational equity, and culturally proficient leadership. Her research agenda is primarily focused on culturally proficient leadership. Prior to her work in higher education, she worked in K12 education as a consultant, an associate superintendent of schools, and a school improvement specialist.

COURSE PARTICIPATION INFORMATION:

To ensure you are ready to participate, please complete a short Test Drive on Zoom.

This live webinar is fully interactive. Attendees may ask and answer questions throughout the presentation and participate in instructor-led discussions. A computer or mobile device is required. Zoom account is not required.

You will receive a reminder email approximately 24 hours prior to the start of the training and a link to join the webinar will be in your CEU Creations account under Member Profile.

To receive credit, you must log in on time, attend the entire presentation, and complete an online evaluation.

POST EVENT: When the training ends, your attendance will be processed using Zoom analytics. Once processed, the evaluation link will be available in your account. Once your evaluation is complete, your certificate will be available in your CEU Creations account within 24-72 hours. A certificate will not be issued unless the evaluation is complete.

Please contact us at [email protected] with any questions.

FINE PRINT

SOCIAL WORKERS: CEU Creations, #1239, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: 11/22/24-11/22/27. Social workers completing this course receive 5 Cultural Competence continuing education credits.
CEU Creations, Inc. is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0616. This activity is approved for 5 Contact hours.

PSYCHOLOGISTS: 5 CE Credits 
CEU Creations is approved by the American Psychological Association to sponsor continuing education for psychologists. CEU Creations maintains responsibility for this program and its content. 
 
COUNSELORS: 5 Contact hours
 CEU Creations has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6941. Programs that do not qualify for NBCC credit are clearly identified.  CEU Creations is solely responsible for all aspects of the programs.
CEU Creations, Inc. is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors. #MHC-0199. This activity is approved for 5 Contact hours.

SUBSTANCE ABUSE COUNSELORS:  This course has been approved by CEU Creations, as a NAADAC Approved Education Provider, for 5 CEs. NAADAC Provider # 324725, CEU Creations is responsible for all aspects of its programming.

NURSES: 5 Contact hours. CEU Creations is an approved provider of nursing CEs through the California Board of Registered Nursing. Provider number: CEP17905. All states retain their own licensing authority through their own boards. Please make sure to check with your own state board to ensure transferability of the CE credits.

Cancellation Policy: Registrants must cancel their registration in their CEU Creations account. No email, faxes, or mail cancellations will be accepted. Cancellation fee: $25. Refunds will not be given for cancellations within five (5) business days prior to the workshop date.  

Accessibility Accommodations: At CEU Creations, we are dedicated to providing an inclusive and accessible experience for all individuals. We strive to ensure our continuing education content, website, and services are usable by everyone, regardless of ability. We are continually working to enhance accessibility and user experience for all of our users. If you encounter any barriers, have questions, or wish to request accommodations, please don’t hesitate to reach out. You can contact us at [email protected] and a member of our team will review your message and respond promptly.

Event Cancellation and Rescheduling Policy: In the event that CEU Creations cancels or reschedules an event, registered participants will be given the option to receive a full refund, a credit toward a different event of the same value, or to transfer their registration to the rescheduled date.