Navigating Difficult Dialogues: Tools for Effective Communication in the Workplace
Date/Time
 Click here to view official flyer |
Date: Saturday, 6/21/25 Time: 8:45 a.m. - 3:00 p.m. Eastern time Location: LIVESTREAM Cost: Early Bird Registration: $74.99 After June 7th, registration is $99.99 Credits: 5 CE Credits |
Presenters
Jean Ferguson Ruffin, JD, EdD Assistant Professor, Department of Leadership, Research, and School Improvement, University of West Georgia
Dr. Jean Ferguson Ruffin teaches graduate courses in educational leadership, specializing in school law and ethics, educational equity, and culturally proficient leadership. Her research agenda is primarily focused on culturally proficient leadership. Prior to her work in higher education, she worked in K12 education as a consultant, an associate superintendent of schools, and a school improvement specialist.
CEU Creations Signature Series presents:
Navigating Difficult Dialogues: Tools for Effective Communication in the Workplace
Saturday, June 21, 2025
8:45 a.m. – 9:00 a.m. Eastern time: Log In / Virtual Networking
9:00 a.m. – 3:00 p.m. Eastern time: Presentation – see event flyer for detailed agenda
COST:
Early Bird Registration: $74.99
After June 7th, registration is $99.99
Plus U Member – Free
CONTINUING EDUCATION CREDITS:
Social Workers
ASWB ACE – 5 Cultural Competence CE credits
New York State Education Department’s State Board for Social Work – 5 contact hours
Counselors
NBCC ACEP – 5 contact hours
NY State Education Department’s State Board for Mental Health Practitioners – 5 contact hours
Nurses
California Board of Registered Nursing – 5 Contact Hours
Case Managers
CCMC – 5 Contact Hours
Attendance or applied credit certificate available for other credentials.
Please make sure to check with your own state board to ensure the transferability of CE credits.
OVERVIEW:
This training is designed to equip social workers, counselors, nurses, and case managers with the skills and strategies needed to navigate challenging conversations in professional settings. Whether addressing sensitive topics with clients, providing feedback to colleagues, or managing conflicts with supervisors, participants will learn evidence-based techniques to enhance communication, reduce misunderstandings, and foster collaborative solutions. The training emphasizes empathy, self-awareness, and cultural competence while maintaining professionalism and ethical integrity.
By attending our workshop, you will be able to:
- Identify common barriers to effective communication in challenging workplace conversations and strategies to overcome them.
- Demonstrate active listening and empathy skills to build rapport and understanding during difficult dialogues.
- Apply conflict resolution frameworks to address and manage disagreements constructively with colleagues, clients, and supervisors.
- Develop approaches to maintain self-regulation and professionalism when handling emotionally charged or high-stakes discussions.
- Evaluate how cultural competence and ethical considerations influence communication dynamics and outcomes in diverse workplace interactions.