Verbal and Emotional De-Escalation Training

8:45 a.m. – 9:00 a.m. ET: Log In / Virtual Networking
9:00 a.m. – 3:00 p.m. ET: Presentation–See event flyer for detailed agenda

COST:
Early Bird Registration: $64.99
After October 8th registration is $74.99
Plus U Member Discount – free

Continuing Education Credits
Social Workers (ASWB ACE – 5 CE Credits; New York State Education Department’s State Board for Social Work – 5 Contact Hours)
Case Managers (CCMC – 5 Contact Hours)
Nurses (California Board of Registered Nursing – 5 Contact Hours)
Counselors (NBCC ACEP; New York State Education Department’s State Board for Mental Health Practitioners – 5 Contact Hours)

Attendance or applied credit certificate available for other credentials.
Please make sure to check with your own state board to ensure the transferability of CE credits.

Overview
Helping professionals serve on the front lines in every practice setting, dedicating themselves to assisting others in the most challenging and uncertain circumstances. It is essential that clinicians acquire the skills and techniques necessary to de-escalate tense situations. To begin our day, Jessica Leal, LMSW, DSW, will provide an overview of verbal and emotional de-escalation, followed by a series of case scenarios to highlight examples of utilizing these skills and why they are important. Medical ethicist, Jason Lesandrini, MA, FACHE, HEC-C, LPEC, PhD(c), will then summarize conflict resolution and improv strategies that lead to enhanced communication, and M. Greg Green, Author and Advocate, will examine the importance of creating safe spaces to promote trust and safety in places that we practice. To round out this full day of impactful learning, Linda Ellis, MEd, MDiv, LPC, will provide considerations on cultural humility and underscore the importance of continuous critical self-reflection, empathy, and understanding as we endeavor to enhance our clinical skill set to support our clients and respect their dignity during conflict.

By Attending Our Workshop, You Will Be Able To:

• Provide an overview of verbal and emotional de-escalation
• Name three strategies for de-escalating tense situations
• Summarize the basic tenets of improv and how it can lead to enhanced communication
• Describe the importance of creating safe spaces to promote trust and safety
• Define cultural humility and how this might be a tool in emotional de-escalation.