ODL 345: Navigating Difficult Dialogues: Tools for Effective Communication in the Workplace

5 Credit Hours: This training is designed to equip social workers, counselors, nurses, and case managers with the skills and strategies needed to navigate challenging conversations in professional settings. Whether addressing sensitive topics with clients, providing feedback to colleagues, or managing conflicts with supervisors, participants will learn evidence-based techniques to enhance communication, reduce misunderstandings, and foster collaborative solutions. The training emphasizes empathy, self-awareness, and cultural competence while maintaining professionalism and ethical integrity.