On-Demand CE Training
ODL 426: Building Bridges – Conflict Resolution & Communication Skills for Helping Professionals
Please make sure to check with your own state board to ensure the transferability of CE credit for an asynchronous course. Some state boards may place restrictions regarding the modality of training required for ethics credits to be awarded. If this training indicates ethics credits are available, please verify that your state allows them to be earned through an on-demand course format.
Please note: This on-demand webinar is a replay of a live CE event. The format reflects the original presentation and may include live Q&A, transitions, and intermittent audio/visual fluctuations typical of a live recording.
3 CREDIT HOURS APPROVED FOR:
Social Workers
ASWB ACE – 3 Ethics Continuing Education credits
New York State Education Department’s State Board for Social Work – 3 Contact hours
Psychologists
APA – 3 CE credits
Counselors 3 Contact hours or Ethics hours
NBCC ACEP – 3 Contact hours
New York State Education Department’s State Board for Mental Health Practitioners – 3 Contact hours
Addiction Professionals
NAADAC – 3 Contact hours
Nurses
California Board of Registered Nursing – 3 Contact hours
Case Managers
CCMC – 3 Ethics CE Contact hours
* Some states do not require/accept ethics hours for counselors, for those cases contact hours will be awarded.
Created On: 7/8/2026
Target Audience:
This course is targeted for social workers, psychologists, counselors, nurses and case managers.
Counselor Skill Groups:
8. Legal, Ethical and Professional Development
Overview:
This 3-hour training will strengthen the conflict management and communication skills of helping professionals in both clinical and workplace settings. Participants will explore common sources of conflict (values, roles, communication breakdowns, and systemic barriers) through an ethical and culturally responsive lens, with different professions’ codes of ethics woven throughout.
Using self-assessments, role-plays, case studies, and organizational mapping, learners will practice active listening, reframing, validation, and evidence-informed resolution approaches (including Thomas-Kilmann conflict styles, interest-based negotiation, and restorative practices). The session will conclude with action planning so participants leave with concrete strategies to implement immediately in their agencies and teams.
Course Objectives:
By the end of the session, the participant will be able to:
- Identify common sources of conflict in social work and helping professions.
- Apply evidence-based conflict resolution models in practice.
- Discover interpersonal and organizational communication skills.
- Examine self-awareness in navigating coworker dynamics.
- Identify strategies to promote a healthy organizational climate.
Presenter:
Erika Wallgren, MS, LMSW
Erika Wallgren, MS, LMSW, is an integrated therapist, educator, and doctoral candidate dedicated to advancing trauma-informed mental health care for underserved and military-connected populations. She currently serves as an integrated trauma therapist at Thrive Wellness & Recovery, where she provides evidence-based treatment for individuals navigating co-occurring substance use and mental health disorders.
In addition to her clinical practice, Erika is an adjunct professor of communication, teaching courses in interpersonal communication, conflict management, rhetorical thinking, and professional public speaking across diverse higher-education platforms. Her teaching emphasizes experiential learning, effective communication strategies, and empowerment-oriented practice.
Erika is currently a Doctoral Candidate in the College of Social Work at the University of Kentucky with a concentration in Military Behavioral Health. Her research focuses on Secondary Traumatic Stress (STS) among military spouses, exploring systemic barriers to care and developing trauma-informed, family-systems-based frameworks to promote resilience and access to culturally responsive support.