On-Demand CE Training
ODL 403: Leading Through Communication: Building Stronger Leaders Through Strengths-Based Communication and Organizational Awareness
Please make sure to check with your own state board to ensure the transferability of CE credit for an asynchronous course. Some state boards may place restrictions regarding the modality of training required for ethics credits to be awarded. If this training indicates ethics credits are available, please verify that your state allows them to be earned through an on-demand course format.
Please note: This on-demand webinar is a replay of a live CE event. The format reflects the original presentation and may include live Q&A, transitions, and intermittent audio/visual fluctuations typical of a live recording.
5 CREDIT HOURS APPROVED FOR:
Social Workers
ASWB ACE – 5 General Continuing Education credits
New York State Education Department’s State Board for Social Work – 5 Contact hours
Psychologists
APA – 5 CE credits
Counselors 5 Contact hours
NBCC ACEP – 5 Contact hours
New York State Education Department’s State Board for Mental Health Practitioners – 5 Contact hours
Addiction Professionals
NAADAC – 5 Contact hours
Nurses
California Board of Registered Nursing – 5 Contact hours
Case Managers
CCMC – 5 CE Contact hours
Created On: 4/14/2026
Target Audience:
This course is targeted for social workers, psychologists, counselors, nurses and case managers.
Counselor Skill Groups:
8. Legal, Ethical and Professional Development
Overview:
Grounded in systems theory and strengths-based practice, this workshop explores how organizational culture, power dynamics, and “unwritten rules” shape patterns of communication and conflict in human service settings. Participants will examine their own leadership communication styles and Clifton Strengths results, applying these insights to real-world workplace tensions through case studies, role plays, and small-group discussions. The training will focus on developing practical, ethically grounded strategies for giving and receiving feedback, addressing conflict at both individual and systems levels, and building equity, transparency, and trust within teams. Through guided reflection and an individualized leadership development plan, participants will leave with concrete tools to strengthen their leadership presence and support healthier, more resilient organizational cultures in alignment with professional standards of practice.
Course Objectives:
By the end of the session, the participant will be able to:
- Analyze how organizational culture shapes patterns of conflict and communication.
- Identify leadership communication strategies that foster equity, transparency, and trust.
- Apply systems theory to understand and address recurring workplace tensions.
- Develop practical tools for giving and receiving feedback within hierarchical structures.
- Create an individualized plan to strengthen leadership presence in conflict resolution.
Presenter:
Erika Wallgren, MS, LMSW, and Doctoral Candidate
Erika Wallgren, MS, LMSW, is an integrated therapist, educator, and doctoral candidate dedicated to advancing trauma-informed mental health care for underserved and military-connected populations. She currently serves as an integrated trauma therapist at Thrive Wellness & Recovery, where she provides evidence-based treatment for individuals navigating co-occurring substance use and mental health disorders.
In addition to her clinical practice, Erika is an adjunct professor of communication, teaching courses in interpersonal communication, conflict management, rhetorical thinking, and professional public speaking across diverse higher-education platforms. Her teaching emphasizes experiential learning, effective communication strategies, and empowerment-oriented practice.
Erika is currently a doctoral candidate in the College of Social Work at the University of Kentucky with a concentration in Military Behavioral Health. Her research focuses on secondary traumatic stress (STS) among military spouses, exploring systemic barriers to care and developing trauma-informed, family-systems-based frameworks to promote resilience and access to culturally responsive support.