On-Demand CE Training
ODL 433: Advanced Skills in Communication & Collaboration
Please make sure to check with your own state board to ensure the transferability of CE credit for an asynchronous course. Some state boards may place restrictions regarding the modality of training required for ethics credits to be awarded. If this training indicates ethics credits are available, please verify that your state allows them to be earned through an on-demand course format.
Please note: This on-demand webinar is a replay of a live CE event. The format reflects the original presentation and may include live Q&A, transitions, and intermittent audio/visual fluctuations typical of a live recording.
5 CREDIT HOURS APPROVED FOR:
Social Workers
ASWB ACE – 5 General Continuing Education credits
New York State Education Department’s State Board for Social Work – 5 Contact hours
Psychologists
APA – 5 CE credits
Counselors 5 Contact hours
NBCC ACEP – 5 Contact hours
New York State Education Department’s State Board for Mental Health Practitioners – 5 Contact hours
Addiction Professionals
NAADAC – This course is not approved for NAADAC contact hours
Nurses
California Board of Registered Nursing – 5 Contact hours
Case Managers
CCMC – 5 CE Contact hours
Created On: 8/10/2026
Target Audience:
This course is targeted for social workers, psychologists, counselors, nurses and case managers.
Instructional Level:
Intermediate
Overview:
This training strengthens communication and collaboration competencies for professionals working in human services and other high-relational, high-stakes settings. Participants examine why workplace conflict often feels personal in helping roles, how unresolved tension impacts staff wellbeing and client outcomes, and how trauma exposure, power dynamics, and cultural context shape communication patterns. The training emphasizes practical, ethically grounded strategies, including trauma-informed and culturally responsive communication, collaborative problem-solving for interdisciplinary teams, and self-regulation tools for high-stakes conversations. Participants leave with an applied toolkit for strengthening trust, resilience, and mutual respect in professional relationships.
Course Objectives:
By the end of the session, the participant will be able to:
- Identify personal and organizational factors that influence conflict and communication breakdowns.
- Consider trauma-informed and culturally responsive strategies for addressing conflict.
- Examine collaborative problem-solving skills for interdisciplinary teams.
- Apply stress management and self-regulation strategies during high-stakes conversations.
- Develop a toolkit for fostering resilience, trust, and mutual respect in professional relationships.
Presenter:
Erika Wallgren, MS, LMSW, and Doctoral Candidate
Erika is an integrated therapist, educator, and doctoral candidate dedicated to advancing trauma-informed mental health care for underserved and military-connected populations. She currently serves as an integrated trauma therapist at Thrive Wellness & Recovery, where she provides evidence-based treatment for individuals navigating co-occurring substance use and mental health disorders.
In addition to her clinical practice, Erika is an adjunct professor of communication, teaching courses in interpersonal communication, conflict management, rhetorical thinking, and professional public speaking across diverse higher-education platforms. Her teaching emphasizes experiential learning, effective communication strategies, and empowerment-oriented practice.
Erika is currently a doctoral candidate in the College of Social Work at the University of Kentucky with a concentration in Military Behavioral Health. Her research focuses on Secondary Traumatic Stress (STS) among military spouses, exploring systemic barriers to care and developing trauma-informed, family-systems-based frameworks to promote resilience and access to culturally responsive support.